JEWELRY RETURN POLICY
Each piece of Scout Mandolin jewelry is made to order and handcrafted in our local workshop. Our jewelry is non-returnable and non-refundable. We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction. In the unlikely event you experience a problem or concern with your jewelry, please contact us immediately by phone at 858.531.3455 or by email email@example.com so we may promptly assist you.
Scout Mandolin only works with vendors and purchases diamonds from countries that adhere to the US Department of State’s Kimberley Process. The 75 member countries that participate in the Kimberley Process agree to trade strictly within the organization and require that all rough diamond imports be accompanied by documentation issued by the originating foreign participant. Should you have any further questions about diamond sourcing, we are here to help.
RING SIZING AND RE-SIZING
Since all of our diamond jewelry is handcrafted and custom-made, we want to make sure that we have an accurate finger size before we start creating it. Any reputable jeweler in your local area should be able to assist in sizing. In the event your Scout Mandolin jewelry does not fit, rest assured we will re-size it.
Secure credit card payment and bank wire transfer information is available over the phone. You may contact us at 858.531.3455 for assistance Monday through Friday, 10AM – 5PM PST or email any time firstname.lastname@example.org to inquire.
As a courtesy Scout Mandolin provides a professional jewelry appraisal for all GIA certified diamond engagement rings when you purchase the diamond and setting from us. A proper appraisal ensures that in the case of damage, theft or loss your insurance company will give you an equal replacement of your item. All of our appraisals are performed by an independent Gemologist and GIA certified appraiser. There is an additional cost for an appraisal if the diamond was not purchased through Scout Mandolin.
The appraisal is calculated using current market data and based on the diamond(s), metal and craftsmanship used in the jewelry making process. It may include the cut, color, clarity and carat weight of the gemstone(s) as well as photograph(s). Your insurance company can use this appraisal to calculate a coverage rate for your diamond jewelry.
Scout Mandolin offers insured, overnight shipping via FedEx delivery on every jewelry order to our customers within the United States, offering you added security on your purchase.